If Linearity becomes unresponsive, freezes on launch, or stops responding while you're working, try the steps below in order.
If the app freezes again immediately, restart your device. This clears temporary memory and resolves most one-off freezes.
An update may already be available that fixes the issue. Open the App Store, go to Updates, and install any available Linearity update.
If the problem persists:
Your files stored in your Linearity account are not affected by reinstalling. Files stored only locally on your device will be removed — back them up first if needed.
If the app freezes consistently and none of the above helped, a stackshot gives our developers the information needed to identify the cause. See How to Create and Send a Stackshot for instructions.
When contacting support, please also include:
