If Linearity becomes unresponsive, freezes on launch, or stops responding while you're working, try the steps below in order.
Step 1: Force quit and reopen
- iPhone/iPad: Swipe up from the bottom to open the app switcher, swipe Linearity off the screen, then reopen it
- Mac: Press Command + Option + Escape, select Linearity, and click Force Quit
Step 2: Restart your device
If the app freezes again immediately, restart your device. This clears temporary memory and resolves most one-off freezes.
Step 3: Check for an app update
An update may already be available that fixes the issue. Open the App Store, go to Updates, and install any available Linearity update.
Step 4: Reinstall the app
If the problem persists:
- Delete Linearity from your device
- Reinstall it from the App Store
Your files stored in your Linearity account are not affected by reinstalling. Files stored only locally on your device will be removed — back them up first if needed.
Step 5: Send a stackshot to our team
If the app freezes consistently and none of the above helped, a stackshot gives our developers the information needed to identify the cause. See How to Create and Send a Stackshot for instructions.
When contacting support, please also include:
- Your device model and iOS/macOS version
- Which screen or action triggers the freeze
- Whether it happens every time or intermittently