Thoughts on the future of customer support, and the craft of building it.

The best Canny alternatives for product feedback in 2026, how they compare, and how to pick one that ties feedback to your roadmap and Linear.
Jul 2, 2026

What a public product roadmap is, when to share one, the columns that work, and how to keep it current without committing to release dates.
Jun 30, 2026
A feature request tracking system: capture requests from every channel, merge duplicates automatically, prioritize by revenue, and close the loop.
Jun 25, 2026

The customer feedback tools worth shortlisting in 2026, grouped by what they do, and how to pick one that turns feedback into shipped product.
Jun 23, 2026